Tracan provides extensive first line technical support for all products and services that we provide.
We expedite technical issues requiring resolution by manufacturers, as the arise, using every means available, including visiting manufacturers' facilities, to achieve timely resolution.
Tracan employs a Technical Action Request database shared by all our technical staff. This database both provides tracking of your support issue but is also a central library of support information which can be leveraged to quickly solve many support requests.
We attend customers' project review meetings for technical and operational discussions, as requested, and are available via fax, phone, and e-mail for further collaboration:
Support Contact Info: